Introduction | Plan Comparison | Prices | Terms and Conditions
FEATURE |
PM |
PM PLUS |
Emergency Repair Labor |
Unlimited |
Unlimited |
Replacement Parts |
PM Parts only (except Fusing Assembly) |
All parts except Customer Replaceable Consumables |
Customer Response |
Call
back in 4 hours |
Call
back in 1 hour |
| On-Site | Yes | Yes |
| Priority Service | Yes | Yes |
| Volume Discount | None | 20% discount if Service Agreements are purchased for 20 or more printers and personal computers combined |
| Preventive Service Inspection (PMI) Labor | One (1) PMI per annual term | One (1) PMI per annual term |
* Note: If the call-back is made after 12:00 noon of the day that the service request is initiated, the service technician can report to site the next business day.